The Best Service Is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs
Bill Price, David Jaffe (CD)
Toimitusaika: 5-15 arkipäivää
Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Simultaneous.
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