The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Robert Spector, Sheldon Ed. Spector (Nidottu, pehmeäkantinen)
Toimitusaika: 5-15 arkipäivää
Based on interviews with Nordstrom's top salespeople, management staff, its board of directors, and the Nordstrom family, a practical business handbook offers explanations of how Nordstrom's unique customer service culture works. Original. 30,000 first printing. $50,000 ad/promo.
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